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At The Choice Nails, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and refunds in accordance with UK consumer law.
You have 14 days from the date of delivery to return items for a full refund. This applies to unused products in their original packaging with all tags and labels attached.
The following items are eligible for return:
The following items cannot be returned for hygiene and safety reasons:
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service to ensure your return reaches us safely.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.
Service bookings and appointments are subject to our cancellation policy. Please contact us at least 24 hours in advance to cancel or reschedule an appointment. Refunds for service bookings will be processed according to our cancellation terms.
If you have any questions about our return policy, please don't hesitate to contact us:
Note: This return policy is in accordance with UK Consumer Rights Act 2015. Your statutory rights are not affected.
