Last Updated: October 19, 2026
TheChoice Nails & Academy
Operated by TheChoice Beauty & Academy Ltd
This policy applies to purchases and bookings made with TheChoice Nails & Academy, including physical products, salon services, in-person training, online courses and digital training resources.
Please read this policy carefully before making a purchase or booking.
Nothing in this policy affects your statutory rights under UK consumer law.
We want you to be satisfied with products purchased from TheChoice Nails & Academy.
For qualifying products purchased online, you normally have 14 days from receiving your order to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods. GOV.UK
Returned products should be kept in a condition that allows us to resell them. Customers may inspect goods in the same way they reasonably could in a shop, but a deduction may be made where unnecessary handling has reduced the value of the goods. GOV.UK
Unless the product is faulty, damaged, incorrect or we agree otherwise, the customer is responsible for the direct cost of returning the item.
Where a qualifying online order is cancelled within the statutory cancellation period, any standard delivery charge originally paid will also be refunded. Additional delivery costs paid for an upgraded delivery service are not necessarily refundable beyond the standard delivery amount. GOV.UK
Refunds will normally be processed using the original payment method.
Certain products may be excluded from change-of-mind returns where permitted by law.
This may include:
This does not affect your rights where a product is faulty, damaged, not as described or otherwise does not meet your statutory rights. GOV.UK
Please contact us if your order arrives:
UK consumer law requires goods to be of satisfactory quality, fit for purpose and as described. Your statutory remedies remain available where these requirements are not met. GOV.UK
Please provide your name, order details and photographs where appropriate so that we can investigate the issue.
Salon appointments are reserved specifically for each client.
Where a booking fee or deposit is required, the amount and relevant booking terms will be displayed or communicated at the time of booking.
Please check your appointment details carefully and contact us as soon as possible if you need to make a change.
We understand that plans can change.
If you need to cancel or reschedule an appointment, please provide as much notice as reasonably possible.
Where a booking fee or deposit has been paid, it may be retained or applied towards reasonable losses arising from a late cancellation or non-attendance, where permitted by law and in accordance with the terms provided when you booked.
Repeated late cancellations or missed appointments may require a new booking payment before another appointment can be confirmed.
Please arrive on time for your appointment.
Late arrival may mean that:
This will depend on the amount of time remaining and whether the service can still be completed safely and professionally.
If TheChoice Nails & Academy needs to cancel or significantly change your appointment, we will contact you as soon as reasonably possible.
Where appropriate, you will be offered an alternative appointment or a refund of any payment relating to the service that cannot be provided.
Our salon services will be provided with reasonable care and skill.
If you believe there is a genuine problem with a service you have received, please contact us promptly so that we can review the matter and, where appropriate, offer a suitable remedy.
UK consumer law requires services to be performed with reasonable care and skill. Legislation.gov.uk
A deposit may be required to secure an in-person training date.
The deposit forms part of the total course price.
If you cancel your training, we may retain an amount that reasonably reflects losses or costs resulting from the cancellation. Your statutory rights are not affected.
The remaining course balance must be paid in accordance with the payment terms provided when the training is booked.
If you are unable to attend your scheduled training date, please contact us as soon as possible.
Where reasonably possible and subject to availability, we may allow your booking to be moved to another training date.
Repeated changes, late cancellations or failure to attend may result in additional charges or the loss of all or part of a booking payment where this reasonably reflects costs or losses incurred.
If a student does not attend a confirmed in-person training session and has not contacted us in advance, the booking may be treated as a cancellation.
A new booking payment may be required before another training date can be arranged.
Where an in-person service or training course is booked online, consumers normally have a 14-day cancellation period from the date the contract is entered into.
If you specifically request that the service begins within that 14-day period, we may ask for your express agreement. If part of the service has already been provided at your request before cancellation, a proportionate amount may be payable. If the service has been fully performed following the required request and acknowledgement, the statutory cancellation right may end. Legislation.gov.uk
Online courses may include:
Online course access is provided to the registered student only.
Consumers purchasing digital content online normally have a 14-day cancellation period.
However, digital course content can be supplied immediately where the customer:
Where these requirements are satisfied and digital access has begun, the statutory right to cancel the digital-content contract may be lost. If the required consent and acknowledgement have not been obtained, the customer may retain cancellation rights. Legislation.gov.uk
For this reason, students may be asked to confirm at checkout:
“I request immediate access to my digital course content and acknowledge that once access begins, I may lose my statutory 14-day right to cancel.”
If you experience a genuine technical issue accessing your online course, please contact us so that we can investigate.
Digital content supplied to consumers must meet applicable consumer-law standards. Where digital content is faulty, statutory remedies may apply. GOV.UK
Where a course includes Lifetime Course Access, students receive ongoing access to the relevant online course materials while that course remains operated and supported by TheChoice Nails & Academy through its current or replacement learning platform.
Course content may be:
where reasonably necessary.
Lifetime access does not guarantee that every individual video, file, platform feature or resource will remain unchanged indefinitely.
Where advertised as part of the course package, face-to-face students also receive access to the corresponding online course.
This may include:
This allows students to revisit their training and continue practising after their in-person training.
Online course access is for the registered student only.
Students must not:
Course access may be suspended where there is evidence of unauthorised sharing, copying or redistribution.
Payment for a training course does not automatically guarantee certification.
Students must successfully complete the assessments required for their chosen course.
Where applicable:
Certificates will only be issued after all required assessments have been successfully completed.
Where your course specifies an 80% theory pass mark, that requirement applies.
Following successful completion of all required assessments, certificates are normally processed within the timeframe stated within the relevant course.
Additional processing time may occasionally be required during weekends, bank holidays or busy training periods.
Eligible students may receive access to the TheChoice Student Bonus Hub as an additional training benefit.
The Bonus Hub may contain:
Bonus content is supplementary and does not replace the student's main course, practical training, assessment or certification requirements.
Bonus resources may be added, updated, replaced or removed over time.
Where a refund is due, it will normally be returned using the original payment method unless another arrangement is agreed.
For qualifying cancelled online goods orders, statutory refund timescales apply. Businesses generally must refund qualifying returned online goods within 14 days after receiving the returned item or appropriate evidence of return. GOV.UK
Processing times after a refund is issued may vary depending on the payment provider or bank.
For returns, refunds, appointment cancellations, training changes or course-access enquiries, please contact:
TheChoice Nails & Academy
TheChoice Beauty & Academy Ltd
Email: thechoicenails@yahoo.com
Please include your:
Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded under UK law.
This policy should be read alongside any specific booking or purchase information provided at the time of your transaction.
Because we have now tightened this policy, I would eventually change wording such as:
“Online Course – Full Payment non-refundable”
on your course pages.
For digital courses, the safer wording is:
“Full payment required. Cancellation and refund rights are subject to our Refunds, Returns, Cancellations & Course Access Policy.”
